Browse Virgin Media Virgin Media Community. How can I book a technician in QuickStart, set up and connections yesterday; Need wall socket in QuickStart, set up and connections yesterdayRe: No wall socket. But the wall socket, I cannot attach the wall socket with Isolator Cable. Being connected to the internet is one of the most important modern essentials in 20. log into hub3 - 192. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. In a lot of flats there is not a VM white wall box, sometimes just a coax wire coming out of the wall or a multi unit outlet. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Regards. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. Unfortunately no… Had to contact Customer service to schedule a technician visit but the best they could offer is september 26 - 5122701. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Thanks! Regards, BilalWe've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Manage Your Account. All the wall sockets I can see are for BT. INT. on 12-01-2023 21:04. Call the pre-installation and delivery team on 0800 052 1734. Before I unplugged my phone from the wall socket, there was no dial tone so that was what led me to assume that the switchover had happened. . Tip Set up all of your kit within 12 hours to avoid any delay and get the services you have signed up to. Could a VM engineer be boo. This new phone cable is then joined (either in the omnibox or through the wall) to the existing telephone socket downstairs. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. If you're still. We're here to help. I’ve just lived into my new house and received my Virgin box. Could I get someone to come - 5400021. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. on 18-05-2022 19:55. I found some other soket but I don'. Virgin Phone Switchover. 13. Browse Virgin Media Virgin Media Community. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket,. I don't work for Virgin Media. • Check the connection is tightly connected, it will make a 'click' noise. Get the Hub ready by connecting the wires. Account - Cable. Getting Connected with Virgin Media is easy when you have a wall socket. Sometimes there is no wall box, just a trailing cable. I'm a Very Insightful Person, I'm here to share knowledge, I don't. on 30-12-2022 13:33. Networking and WiFi. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Hi we have bouhgt a quick start kit but there isnt any suitable wall socket how can we schedule a technician for our problem please help we have just moved in and we have been waiting for a week at first they told. on 03-08-2020 18:05. to be phone lines. Long story short, I need an engineer to come and re-install the coax from the brown box outside as whichever company supplied the previous tennants internet/phone has cut the virgin media cable outside to install their own cable through the hole. 12-10-2022 18:51 - edited 12-10-2022 18:59. I was under the impression that because virgin checked we could get it in our flat we would have the plug already but it appears not - how do we get a wall socket for broadband and how do I speak to a human instead of going through multiple security checks online and on phone to not be able to get an answer!!!I've received my hub but don't have a wall socket. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. 84K; Tudor. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. However, I do not have any of the specified wall sockets available. how can we go about changing our self install to. May I know which one I can connect. The other is marked TV, & this is used for TV & Broadband. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. #2. 168. funny that as TV works fine. on 29-01-2022 10:55. I've looked everywhere for a Virgin Wall Socket and don't seem - 5200108If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Choose the best spot for your wifi hub. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. No outside box - cable through the wall to inside box - very old 20 years ago. The cable could be hidden within, or behind, furniture. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Stream from Virgin Media. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Re: No Wall Socket for Quickstart. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Re: No wall socket. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. Will an engineer h. Virgin Media; My Virgin Media; Shop;. For into also image of the. Some of the cables hanging out the wall were cut off after the house improvements. I have tried to contact vm but I don’t have a landline number so they w. Click & Collect. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Home Phone. Hello VLNeedham. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Manage Your Account. My Virgin Media App. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). We have tried plugging it into the only box we found it would fit but no luck. Hi, I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. . Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Hi, I just moved to a new house and got my virgin media kit today. I have received my quick start-up kit. We recently applied for a virgin package of tv, phone and broadband. Hi mariz2198, thanks for posting and welcome to our community. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. We would like to show you a description here but the site won’t allow us. just moved in, can see the brown cable coming in from outside but there's no VM. Stay safe online. The power light will start to flash. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. Thanks again. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Virgin Media; My Virgin Media; Shop;. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Hi , Thank you for your post and welcome to our community forums. Sometimes there is no wall box, just a trailing cable. on a domestic hub you look at the values thus. Options. Call the pre-installation and delivery team on 0800 052 1734 explain. Security. 100. The wall socket has a thick plug bit. Browse. Sometimes there is no wall box, just a trailing cable. Any advise? Sometimes there is no wall box, just a trailing cable. Live TV uses co-ax cables. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. It’s telling me to plug in the white cable to a wall socket but I don’t think I have one which will work. My previous sky microfilter attached here. I will need an engineer out as there is no longer a wall socket as it’s been removed by the previous owner. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. It probably goes into another room in the house. Crazy! They must be made of money. . Switched On Families. Back a step. 0 Kudos Reply. Back a step. The kid arriving on Tuesday the 29. on 17-12-2022 10:39. Hi. by harpreetsingh21 •. Virgin Media Community; Broadband; QuickStart, set up and connections; No suitable wall socket HELp please ASAP; Options. Hoping someone can help me with a pre-installation question. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Joining in Options. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. I’ve checked the external. Virgin Phone Switchover. These enter my house via an air brick/vent very close to. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . Now none of my internal phone sockets. Sometimes there is no wall box, just a trailing cable. Answered! Go to Answer. The UK isn’t the first country to make this move. Welcome to Virgin Media’s help and support page. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. We have the quickstart pack but sadly cannot get broadband set up and working. Account - Cable. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. The phone number doesn't connect you. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. . £8p/m extra or included with Gig1 or Volt. Turn on and start the hub. @adelphiaUK wrote:. Please support me in this regard. 388. We would like to show you a description here but the site won’t allow us. Please help. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. 4 weeks ago. Explain what needs to be done and book an engineer visit. But i cant seem to find anywhere to book/contact and get someone to come fix thisWire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayQuickStart, set up and connections. Once connected it directly to a hub, a little bit loose, but then interne. No TV. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . Phone line - 5 mins. 08K; 2. Had arranged self-install as per suggestion from VM. Stay safe online. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Hi! We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be - 4828566 HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. 9. Connect the Hub’s power cable with the blue tab. Security matters. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. wi-fi. Hi. 0 Kudos Reply. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Tried looking but can't see a way to book an engineer for this? Thanks. I have 2 black sky looking cables but that is it. Various cable mediums are used in modern systems to transmit data. Wish this was made clearer when. 0. 8 KB Views: 54. log into hub3 - 192. Absolutely not. Just joined. Router Plugin Port. I am so sorry to hear that you seem to be missing a wall socket in the home. Virgin Media; My Virgin Media; Shop;. Back a step. Virgin Media; My Virgin Media;. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayHi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. 9 minutes ago Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve. Best Regards, Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. If you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Hi Graham. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Except from that I can only. Stream from Virgin Media. However, after receiving my package I realised that the actual wall socket (shown in all the install guides) was put on the first floor. Was told that an engineer would come out, look at the sockets and do the switchover. Browse Virgin Media Virgin Media Community. . VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. Account - Cable. on 06-03-2023 09:36. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. I am so sorry to hear that you have faced an issue with your installation, I would be happy to take a look into this with you via a Private Message. Account - Cable. The cable could be hidden within, or behind, furniture. Virgin Media Wall Socket. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. Virgin Media; My Virgin Media. The cable could be hidden within, or behind, furniture. Because I just newly moving to this house, and I just got the VM Quickstart kit with a coaxial cable. . Very Insightful Person 168 Views Message 2 of 4 Flag for a moderator. Wall socket. Sorry to hear you don't have a VM wall socket. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. 3 minutes ago. Hi, I ordered a QuickStart from virgin media but realised I have no wall socket. The package was delivered but there is no wall socket for me to plug into. Tried looking but can't see a way to book an engineer for this? Thanks. Hi there @vmcusto1, welcome to our forum and thanks for your post. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and WiFi 10 hours ago No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. I have been searching for a simple answer to the question, "can you use true VoIP phones on the Virgin Media VoIP (CV21) service?"I have 2 £100+ phones which I purchased about 2 years ago when I. The wall box may be branded with the logos of an old cable TV company (not VM). Hello, posting what other people have posted here- my broadband kit arrived, but I don't have a wall socket so not sure how to go about - 5198512Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. • Connect the end of the 1. Manage Your Account. Just joined. . VM fit a telephone socket next to your router upstairs and run a telephone cable externally to the omnibox outside (following the same path as you existing external coax cable for the router). Thank you for the tel no. . 4 weeks ago. #2. Look for an omnibox on the outside of your property and try and trace the cable. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. 😁 I tried Virgin Customer Services with this but they werent able to answer. Socket should be on the underside. You can also add WiFi Max to our. . We do not have an internal VM box to plug the round ended cable into. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. . indd 3 09/03/2016 12:48We would like to show you a description here but the site won’t allow us. There is no fibre socket in this house. I can only find the TV socket. I have taken a look on our side and it looks as though you have spoken with the team regarding this. 1 ACCEPTED SOLUTION. Hi received my quick start kit but searched the whole exterior and interior of the house but couldn’t find the virgin media box anywhere. Tudor. Trouble shooter. I cannot find a Virgin wall socket within my flat. There is one Ethernet connection point and socket with a circle on the wall. The box and cables may have been removed by the previous occupiers. Forum TeamThe box and cables may have been removed by the previous occupiers. Once you have the adapter, you can use it to plug your phone into your hub. Options. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Manage Your Account. Cihank617. My previous sky microfilter attached here. Browse. Switched. I was happy and my kids were waiting for internet but unfortunately no wall socket. No Virgin Media Wall Socket on 13-04-2022 14:08. Options. However, there is no Virgin Media Wall socket in my house. I'm a Very Insightful Person, I'm here to share knowledge. I'm a Very Insightful Person, I'm here to. Plug it into a wall socket near one of your existing Powerlines. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Hi, Same problem here. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. . You’ll know it’s ready when the white power light at the front of the Hub is on. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 5. No Virgin media wall socket. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Is there likey to be any problem with this, such as degraded of weaker quality or speed. The existing cables will be screw-on (11 mm spanner or pliers required). I ve got a green light flashing from our HUB. . Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Called 0800 052 1734 as well as 0800 953 9500. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. 0 KudosTrouble shooter. The previous owners had a Virgin Media subscription and I've signed up for a broadband-only deal with them myself. and view the images for a range of different wall box options. Unscrew the connector from the wall box. Account - Mobile. 100. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Getting Connected with Virgin Media is easy when you have a wall socket. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. The thing is that there is no socket in the wall. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Tried to connect it but unfortunately there is no wall socket at all in property. Options. No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. May I know which one I can connect. The box does however have a hole in the bottom, through which i could see some. There are two outputs from here (the two connectors that are close together on the white box). Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. 0 Kudos. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Excludes broadband faults and broadband network outages. The large Eurobell wall box is where you would connect. Mark as New; Bookmark this message; Subscribe to this message; Mute;. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. 1. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Or if the other end of the white cable is in a more useful. 150 from a VM landline or 03454541111. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Next, connect the power cable. @Soroosh1 wrote: Hi, I just received my hub. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Can you help? - 5401771. Virgin Media; My Virgin Media; Shop;. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. 4. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. These enter my house via an air brick/vent very close to. Call the Pre-installation and delivery team on 0800 052 1734. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. Could an engineer be arranged to install please as my account is due to go live today. QuickStart, set up and connections. com Sometimes there is no wall box, just a trailing cable. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). The cable could be hidden within, or behind, furniture. Try the automated service status number 0800 561 0061 to check for any faults in your area. This is a little untidy for my likeing. I sign up for vm broadband and I was offered self instalation kit . So you can either unscrew this one & push on the connector provided in the Quick Start pack.